Manager - QC/QA

Key Responsibilities:

Quality Systems & Compliance:

• Develop, implement, and maintain food safety and quality systems (HACCP, GMP, ISO 22000, FSSC 22000, BRC, etc.)
• Ensure compliance with local and international food safety regulations and customer standards
• Maintain up-to-date documentation for audits, certifications, and inspections

Product Quality Assurance:

• Monitor and review production processes to ensure consistency and quality of finished products and
• Establish and track quality KPIs (e.g., defect rates, customer complaints, yield)
• Lead root cause analysis and corrective action plans for quality issues

Team Leadership & Training:

• Manage QA/QC staff including training, development, and performance evaluations
• Foster a culture of quality, hygiene, and continuous improvement on the shop floor

Audit Management:

• Prepare for and lead internal and external quality audits (regulatory, customer, third-party)
• Implement corrective and preventive actions (CAPA) post-audit

Laboratory & Testing Oversight:

• Supervise product and raw material testing for microbiological, sensory, and physical attributes
• Approve raw materials and finished products for release based on testing results

Supplier & Raw Material Management:

• Evaluate and qualify suppliers to ensure ingredient quality
• Work with procurement and R&D teams to resolve ingredient-related quality issues

Customer Satisfaction:

• Investigate and respond to customer complaints and non-conformance reports
• Coordinate product traceability and recall procedures when required

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